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— Your voice matters

File a complaint, get heard.

Tell us what happened. We route your complaint to the right regulator, track every step, and protect your identity if you wish. Average resolution time: 14 days.

File a new complaint

Takes about 5 minutes · Encrypted & anonymous option available

Track an existing complaint

Enter your tracking ID to see real-time status updates

1
Who & what
2
Details
3
Evidence
4
Contact
5
Review
— Step 2 of 5

Tell us what happened.

The more detail you give, the faster we can route and resolve your complaint. All fields are private and protected.

A licensed financial company
Bank, MFI, insurance, payment service
A regulator
FSA, NBC, MoC, or other authority
An unknown company
Unlicensed or unverified business
A phishing or scam attempt
SMS, call, email, fake website
Linked to license MFI-22-08-2019 · Microfinance · Battambang
Unauthorized charges Hidden fees Service quality Loan harassment Data privacy Misleading ads Refused service Fraud / theft Other
Tip: Mention specific dates and amounts to speed up routing
Low
No urgency
Medium
Affecting me now
High / urgent
Risk of loss
File anonymously
Your identity will be hidden from the company. Regulator may still need to contact you.
Encrypted & saved as you type
— Track your complaint

Where is my case?

Enter your tracking ID to see real-time status. You should have received one by SMS and email when you filed.

Case #CC-2026-08472
Filed 12 May 2026 · Routed to FSA Consumer Protection
Under investigation
Submitted
12 May
Routed
13 May
Investigating
Now
Response
Expected 28 May
Resolved
Expected 4 Jun
— Real outcomes

Recent resolutions

See more
Case #08291 Resolved

Refund of unauthorized charge

Microfinance customer received 245,000 KHR refund within 9 days after FSA intervention. Provider also issued written apology.

Filed 3 May9 days to resolve
Case #08114 Resolved

Hidden loan fee waived

Bank waived a 1.2M KHR processing fee that had not been disclosed at signing. Customer also received free legal review.

Filed 22 Apr17 days to resolve
Case #07882 Resolved

Loan harassment stopped

FSA issued formal warning to MFI for aggressive collection calls outside legal hours. All contact moved to written channels.

Filed 10 Apr12 days to resolve